We understand that choosing in home care is a big decision. Below are answers to some of the most common questions we receive.
Epic Home Healthcare accepts private insurance, such as CIGNA, Superior Healthplan, Aetna, and United Healthplan. We also accept Medicaid, VA benefits, and worker’s compensation coverage. Currently we do not accept Medicare. Our team will help you understand your benefits in detail.
At Epic Home Healthcare, we understand that care needs can arise unexpectedly. It depends on your location, in most cases, services can begin within 24 to 48 hours after the initial assessment. Our team works efficiently to match your loved one with the right caregiver and start care without delay.
Client safety is our top priority. Our caregivers are trained in infection control, fall prevention, emergency response, and proper transfer techniques. In addition, Epic Home Healthcare conducts regular safety assessments to make sure your loved one’s home environment is safe and comfortable.
We maintain the highest standards through supervisory visits, regular caregiver reports, and client feedback reviews. Our care coordinators ensure every client receives safe, consistent, and compassionate care that meets Epic’s promise of excellence.
Epic Home Healthcare proudly serves families across Dallas Fort Worth Area and surrounding areas. Our expanding network of caregivers ensures professional, compassionate home care is always within reach wherever you call home.
What sets Epic Home Healthcare apart is our personalized, family-centered approach. We combine medical care with genuine compassion, creating care plans that focus on emotional well-being, independence, and dignity. Our team treats every client like family and every home like our own.
At Epic Home Healthcare, we match your loved one with the right caregiver for their specificneeds. Our team includes certified nursing assistants (CNAs), home health aides (HHAs),skilled nurses (RNs and LVNs), and personal care attendants. Every caregiver is carefullyscreened, trained, and passionate about helping others live safely and comfortably at home.Skilled nursing services are available for private pay and commercial insurance clients only.
That’s perfectly fine. We offer flexible scheduling options from just a few hours of companionship each week to 24/7 around-the-clock care. You choose the level of support that best fits your family’s needs and budget.
Each caregiver goes through a thorough background check, reference screening, and skills evaluation. Once hired, they receive ongoing training in areas such as dementia care, infection control, mobility support, and communication ensuring compassionate, professional care every time.
Yes! Our caregivers can provide personal support and companionship in assisted livingfacilities, senior communities, or even hospitals, wherever your loved one calls home. Wework closely with facility staff to ensure seamless, coordinated care.
Absolutely. Our caregivers can assist with light errands, grocery shopping, prescription pick ups, and doctor appointments. We’re here to make everyday tasks easier so your loved ones can stay independent and safe. (Fuel Reimbursement will be the client's responsibilty)
We understand how important compatibility is. If your loved one feels uncomfortable for anyreason, just let us know. We’ll listen carefully and make a quick, thoughtful caregiverreassignment to ensure a perfect match.
Yes. Our caregivers are trained in memory care and specialize in supporting clients withAlzheimer’s, dementia, and cognitive decline. We use patience, structure, and compassion tocreate a calm and reassuring environment.
Yes! We offer complimentary in-home consultations to understand your loved one’s needs, answer all your questions, and create a customized care plan without any obligation.
Yes. We understand that caring for a loved one can be both rewarding and exhausting. EpicHome Healthcare offers respite care to give family caregivers a well-deserved break while ensuring your loved one continues to receive attentive, compassionate support. Whether it’s afew hours or a few days, we’ll step in so you can rest, recharge, and return refreshed.
Yes. Epic Home Healthcare proudly provides compassionate, individualized care for people with special needs whether children, adults, or seniors. Our caregivers are trained to support clients with developmental, behavioral, and cognitive differences, including ADHD, autism spectrum disorder, and Down syndrome. We focus on patience, structure, and emotional understanding to promote comfort, independence, and confidence in daily life.
If your primary caregiver is sick or unavailable, we’ll try our best to arrange a qualified substitute caregiver to ensure your loved one’s routine continues smoothly without disruption. Depending on the location it is not always guaranteed same day replacement.
Getting started is easy. Simply call us or fill out our contact form online. Our care coordinator will reach out, schedule a free consultation, and walk you through each step of beginning care. We’re here to make the process smooth and stress-free.
Yes, we provide post-hospital and recovery care designed to help clients heal safely and comfortably at home. Our skilled caregivers assist with medication reminders, mobility, wound care coordination, and daily needs during recovery. For skilled nursing, we serve private payand commercial insurance clients only.
Whether you're exploring care options for a loved one or need assistance with any questions, we're here to help.
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